Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle customer inquiries via phone and email in a remote setting.

Key Responsibilities

• Answer inbound calls, chats, and emails in a courteous and timely manner
• Perform research to resolve customer inquiries and document interactions in a CRM system
• Maintain quality in customer interactions and follow established escalation processes as needed

Required Qualifications

• High school diploma or GED required
• One year of customer service or contact center experience required
• Experience with State Health and Human Services program is preferred
• Knowledge of accessing multiple database systems simultaneously