Customer Service Representative Remote Bilingual

Job Summary

A company is looking for a Customer Service Representative (Remote/Bilingual).

Key Responsibilities:

• Answer incoming telephone calls and resolve customer questions, complaints, and requests
• Utilize internal policies and procedures to meet productivity and quality standards
• Log and retrieve information, perform data entry, and communicate responses within required turnaround times

Required Qualifications:

• High School diploma or equivalent
• 2+ years of customer service/telephone experience in a similar call center environment and/or industry
• General knowledge of office environment and business processes
• PC proficiency, including Microsoft Office Suite
• Knowledge of eligibility verification and Medicaid program requirements preferred