Customer Service Support Lv 2 Customer Service Generalist

Job Summary

A company is looking for a Customer Service Support 2 - Customer Enabling.

Key Responsibilities:

• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed
• Assist in updating internal stakeholders on order status and any issues
• Support the generation of order related documents as outlined in established processes

Required Qualifications:

• High school diploma, secondary education level or equivalent
• Two years of related work experience
• Previous customer service experience required (minimum 3+ years in RELEVANT customer service role)
• Previous experience with EDI transactions required - AS400 ERP Experience a plus
• Self-motivated, ability to work remotely