Customer Service Support Representative

Job Summary

A company is looking for a Customer Service Support Representative.

Key Responsibilities:

• Respond primarily to inbound calls and, when needed, initiate outbound calls to resolve customer service inquiries
• Input standard consumer's requests into Company systems
• Analyze biller and aggregator trends in cases to proactively identify trends to be addressed

Required Qualifications:

• An education level of at least a high school diploma or GED and equivalent years of work experience
• 1-2 years of experience in payment processing or call center environment (preferred, not required)
• Ability to prioritize work and multi-task without error
• Basic familiarity with computers and computer software
• Ability to navigate multiple data entry systems and other relevant applications