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Customer Support Manager
Job Summary
A company is looking for a Customer Support Manager (Fully Remote).
Key Responsibilities
- Lead and manage the customer service function to deliver high-quality support experience
- Develop and implement customer service policies and procedures aligned with business goals
- Monitor customer service metrics to identify improvement areas and report insights to leadership
Required Qualifications
- Minimum 6 years of experience in customer service for a tech or SaaS company, including 2 years in a managerial role
- Strong understanding of customer service practices and customer journey management
- Previous experience in the insurance or InsurTech space is a strong advantage
- Proficiency with customer support platforms and CRM systems
- Fluent in English; additional language skills are a plus
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COMPLETE JOB DESCRIPTION
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Company Overview
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