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Database Security and Authentication Management Senior Cloud Support Engineer
Job Summary
A company is looking for a Senior Cloud Support Engineer - Database Security and Authentication Management.
Key Responsibilities:
- Provide email, web, and phone support to customers and partners
- Investigate issues utilizing Snowflake environment, connectors, 3rd party partner software, and tools
- Collaborate with cross-functional teams to address and fulfill customer requests
Required Qualifications:
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Good understanding of public cloud providers like AWS, Azure, and GCP
- Experience with security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, IAM, encryption, and data governance
- Experience troubleshooting operating systems and database connectivity issues using diagnostic tools and methods
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COMPLETE JOB DESCRIPTION
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