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Cloud Database Support Engineer
Job Summary
A company is looking for a Cloud Database Support Engineer.
Key Responsibilities
- Provide email and live technical support to enterprise customers for complex technical issues and outages
- Identify, reproduce product issues, perform QA, and submit bug reports or feature requests
- Collaborate with software developers and other teams to keep them informed about customer issues
Required Qualifications
- 5+ years of advanced customer-facing technical support experience
- Experience with MySQL or similar databases and SQL Query Optimization
- Solid sysadmin/QA/Testing skill set, including hands-on experience with Linux
- Experience with a scripting or coding language such as Python, Bash, or Go
- Familiarity with distributed systems and cloud platforms like AWS/GCP
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COMPLETE JOB DESCRIPTION
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