Cloud Database Support Engineer

Job Summary

A company is looking for a Cloud Database Support Engineer.

Key Responsibilities

• Provide email and live technical support to enterprise customers for complex technical issues and outages
• Identify, reproduce product issues, perform QA, and submit bug reports or feature requests
• Collaborate with software developers and other teams to keep them informed about customer issues

Required Qualifications

• 5+ years of advanced customer-facing technical support experience
• Experience with MySQL or similar databases and SQL Query Optimization
• Solid sysadmin/QA/Testing skill set, including hands-on experience with Linux
• Experience with a scripting or coding language such as Python, Bash, or Go
• Familiarity with distributed systems and cloud platforms like AWS/GCP