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Debit Card Support Representative II
Job Summary
A company is looking for a Debit Card Support Representative II.
Key Responsibilities:
- Provide support and assistance to clients, resolving cases within the CRM system and ensuring caller authentication
- Assist customers with understanding reports, transaction research, basic ATM issues, and general application issues
- Participate in training programs to continuously improve product knowledge and service skills
Qualifications:
- Minimum of 18 months of experience in a customer service role, debit card services, or backroom operations within a financial institution
- Availability to work during specified hours, including holidays, weekends, or extended hours as needed
- Associates degree is preferred
- General understanding of troubleshooting techniques and practices
- Strong knowledge of specific systems such as SilverLake System, CIF 20/20, and Fiserv Optis is a plus
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COMPLETE JOB DESCRIPTION
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