Job Summary

A company is looking for a Dispute Agent in the Customer Service department.

Key Responsibilities:

• Review and analyze account history to determine the origin of unrecognized or unauthorized transactions
• Educate cardholders, merchants, and affiliates on dispute filing procedures and pursue refunded charges
• Act as a point of contact for cardholders and affiliates throughout the dispute resolution process

Qualifications:

• Minimum 3 months of experience as a smiONE Call Center CSR
• Proven ability in problem-solving and caller de-escalations
• Experience with Microsoft Office Suite preferred
• Bilingual skills preferred