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Dispute Agent
Job Summary
A company is looking for a Dispute Agent in the Customer Service department.
Key Responsibilities:
- Review and analyze account history to determine the origin of unrecognized or unauthorized transactions
- Educate cardholders, merchants, and affiliates on dispute filing procedures and pursue refunded charges
- Act as a point of contact for cardholders and affiliates throughout the dispute resolution process
Qualifications:
- Minimum 3 months of experience as a smiONE Call Center CSR
- Proven ability in problem-solving and caller de-escalations
- Experience with Microsoft Office Suite preferred
- Bilingual skills preferred
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COMPLETE JOB DESCRIPTION
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Company Overview
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