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Genesys Architect
Job Summary
A company is looking for a Genesys Cloud Architect.
Key Responsibilities
- Design and build efficient call flows using Genesys Architect
- Provide technical solutions to meet client needs, involving complex integrations and customizations
- Lead the implementation of Genesys features and functions, guiding clients through setup and optimization
Required Qualifications
- Strong understanding of Genesys and related technologies
- Proven experience in call center technology domains, including telephony self-service solutions, call routing, and reporting
- Extensive knowledge of CTI system integration, architectural design, and implementations
- Experience with migrating premise telephony systems to multi-channel enterprise platforms
- Familiarity with VOIP and traditional telephony protocols
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COMPLETE JOB DESCRIPTION
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