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Senior Software Support Engineer
Job Summary
A company is looking for a Senior SW Support Engineer in Genesys - Remote.
Key Responsibilities
- Provide support for P1 and P2 issues, including outage management and root cause analysis
- Monitor systems and set up alerts for proactive issue resolution, while collaborating with development teams
- Mentor L1 and L2 teams, and design reporting to analyze functionality
Required Qualifications
- Undergraduate degree or equivalent experience
- 5+ years of IT experience with production support skills
- 5+ years of experience with Genesys Engage
- 2+ years of experience with Cloud CX/Amazon Connect
- Experience with digital channels and SIP server messaging
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COMPLETE JOB DESCRIPTION
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