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Knowledge Centered Support Manager
Job Summary
A company is looking for a Manager of Knowledge Centered Support.
Key Responsibilities:
- Lead the development and evolution of a Knowledge Centered Support model
- Develop and optimize knowledge articles and workflows for various troubleshooting areas
- Mentor and lead a team of knowledge management specialists, ensuring continuous improvement
Required Qualifications:
- 5-10 years of experience in a knowledge-centered support model
- Experience with Managed Service Providers (MSPs) and understanding of their support needs
- Familiarity with troubleshooting processes for SaaS platforms and related issues
- Strong background in mentoring and training support teams
- B.A./B.S. in a related field or equivalent work experience; KCS certification preferred
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COMPLETE JOB DESCRIPTION
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