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Lead ServiceNow Analyst
Job Summary
A company is looking for a Lead ServiceNow Analyst.
Key Responsibilities
- Provide tier-2 support for application incidents and coordinate with IT teams
- Implement changes and maintain project documentation for ServiceNow initiatives
- Mentor junior staff and identify opportunities for system optimization and improvements
Required Qualifications
- Bachelor's Degree in a related field is required
- Eight to ten years of relevant work experience in healthcare or technology is required
- Experience with ServiceNow modules such as ITSM and SPM is preferred
- Knowledge of front-end technologies like HTML, CSS, and JavaScript is required
- Ability to analyze complex systems and workflows is necessary
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COMPLETE JOB DESCRIPTION
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