Network Operations Technician II
This job has been removed
Location: Remote
Compensation: Hourly
Reviewed: Fri, May 02, 2025
This job expires in: 4 days
Job Summary
A company is looking for a Network Operations Tech II.
Key Responsibilities
- Maintain response time to alarms and customer calls while providing quality documentation of network issues
- Analyze and resolve trouble situations, managing multiple trouble reports and providing Tier I support
- Communicate with internal customers and escalate issues as necessary, ensuring follow-up and closure of trouble tickets
Required Qualifications
- Knowledge of network architecture for Broadband/DLSAM network systems
- Basic understanding of Ethernet routers/switches and ATM network equipment
- Experience with Element Management Systems (EMS) and Operational Support Systems (OSS)
- Ability to work in a 24x7 environment, including evenings, nights, weekends, and holidays
- Industry certifications in Business Management or Technical fields are a plus
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