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Operations Supervisor
Job Summary
A company is looking for a Supervisor Operations to oversee customer service representatives and ensure client satisfaction.
Key Responsibilities
- Coach and develop team members to meet account-specific and organizational performance metrics
- Monitor employee performance and manage coaching, recognition, and reviews
- Handle escalated customer calls and promote teamwork within the organization
Required Qualifications
- High School Diploma or equivalent required; Associate or Bachelor's degree preferred
- 1+ years of experience in customer service or call center, with at least 12 months in a supervisory role
- Experience in the healthcare industry preferred
- Proficiency with relevant technology and tools for performance management
- Ability to lead, motivate, and improve team processes effectively
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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Website
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