Operations Support Manager

Job Summary

A company is looking for an Operations Support Manager for the Contact Center.

Key Responsibilities

• Oversee recruitment and onboarding processes for new employees
• Identify training needs and develop training programs for staff development
• Implement quality assurance policies and conduct audits to maintain high-quality standards

Required Qualifications

• Demonstrated experience in workforce management in an operational environment
• Four years of experience with workflows and resource coordination
• Experience in identifying optimization opportunities for processes and workflows
• Bachelor's degree in business, statistics, operations management, or a related field (preferred)
• 2+ years of experience in workforce management (preferred)