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Operations Support Manager
Job Summary
A company is looking for an Operations Support Manager for the Contact Center.
Key Responsibilities
- Oversee recruitment and onboarding processes for new employees
- Identify training needs and develop training programs for staff development
- Implement quality assurance policies and conduct audits to maintain high-quality standards
Required Qualifications
- Demonstrated experience in workforce management in an operational environment
- Four years of experience with workflows and resource coordination
- Experience in identifying optimization opportunities for processes and workflows
- Bachelor's degree in business, statistics, operations management, or a related field (preferred)
- 2+ years of experience in workforce management (preferred)
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
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