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Program Manager, Digital Success
Job Summary
A company is looking for a Program Manager, Digital Success.
Key Responsibilities
- Manage day-to-day operations of the Customer Success Platform to ensure strong adoption across the team
- Develop enablement assets to assist Customer Success Managers in supporting their clients
- Analyze engagement and performance data to inform team priorities and improve customer engagement strategies
Required Qualifications
- 2-4 years of experience in Program Management, Customer Success Operations, or Enablement, preferably in a SaaS or startup environment
- Familiarity with systems like Salesforce, HubSpot, or Catalyst
- Proven ability to manage processes and tools effectively
- Strong ownership mindset with a focus on identifying and solving operational challenges
- Experience with digital success or scaled engagement programs is a plus
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COMPLETE JOB DESCRIPTION
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Company Overview
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