Quality Assurance Coordinator

Job Summary

A company is looking for a Quality Assurance Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).

Key Responsibilities

• Audit calls to identify trends, ensure compliance, and support overall service quality
• Provide training for new hires and conduct refresher sessions on best practices
• Assist in the development and analysis of project reports and performance indicators

Required Qualifications

• High school diploma or GED required with 0-2 years of relevant professional experience
• Previous experience working directly with individuals with intellectual and developmental disabilities (I/DD)
• Experience in a management or quality assurance position in health or human services
• Experience working on CAS or CANS projects is preferred
• Medicaid experience is a plus