Remote Call Center Agent

Job Summary

A technology company is searching for a person to fill their position for a Remote Call Center Agent.

Core Responsibilities Include:

• Helping to identify motorists who illegally pass stopped school buses
• Working in a high-volume inbound call center/administrative environment
• Being highly proficient in de-escalating difficult customer interactions

Must meet the following requirements for consideration:

• 1 to 3 years of experience in a high-volume inbound call center, collections, customer service, or retail
• Engage in active listening with customers, confirming or clarifying information
• Be proficient in multi-tasking in a fast-paced environment
• Can assist the Call Center Team Lead with meeting operational objectives
• Possess strong conflict resolution skills
• Proficiency in Microsoft Office Suite products