Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Provide excellent customer service through phone and email for various cases and projects
• Document calls accurately and adhere to company policies and procedures
• Attend scheduled training and work various shifts as required by the project

Required Qualifications

• High School Diploma or General Equivalency Diploma preferred; must be 18 years or older
• 1 year of Customer Service or Call Center experience, along with desktop applications experience
• Excellent computer skills, including quick and accurate typing
• Ability to handle escalated calls with empathy and professionalism
• Reliable attendance and time management skills