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Remote Cybersecurity Software Customer Success Strategy and Operations Director

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Mar 21, 2023
Job Category: Account Management
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced, Senior Level, Executive Level
Education Level: Bachelors

Job Summary

A software and cybersecurity company needs applicants for an opening for a Remote Cybersecurity Software Customer Success Strategy and Operations Director.

Individual must be able to fulfill the following responsibilities:

  • Develop and report Objectives and Key Results for Customer Success, collaborating with CS Leadership
  • Develop business cases and assist in the prioritization of Customer Success investments
  • Identify and execute opportunities to optimize our organizational systems

Position Requirements Include:

  • 5+ years in Customer Success & Services functions of Enterprise B2B SaaS environment
  • Experience in Change Management
  • Experience with Customer Success large transformation programs
  • BA, BS in Business, Computer Science, or related field and/or MBA Other Qualifications
  • 8+ years of relevant experience in Customer Success / Services operations, strategy, consulting, product management
  • Previous experience driving priorities, operational rhythm of the business, and collaborate cross-functionally in a global organization

COMPLETE JOB DESCRIPTION

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