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Remote Cybersecurity Software Customer Success Strategy and Operations Director
Job Summary
A software and cybersecurity company needs applicants for an opening for a Remote Cybersecurity Software Customer Success Strategy and Operations Director.
Individual must be able to fulfill the following responsibilities:
- Develop and report Objectives and Key Results for Customer Success, collaborating with CS Leadership
- Develop business cases and assist in the prioritization of Customer Success investments
- Identify and execute opportunities to optimize our organizational systems
Position Requirements Include:
- 5+ years in Customer Success & Services functions of Enterprise B2B SaaS environment
- Experience in Change Management
- Experience with Customer Success large transformation programs
- BA, BS in Business, Computer Science, or related field and/or MBA Other Qualifications
- 8+ years of relevant experience in Customer Success / Services operations, strategy, consulting, product management
- Previous experience driving priorities, operational rhythm of the business, and collaborate cross-functionally in a global organization
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COMPLETE JOB DESCRIPTION
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