Remote Fraud Focus Case Management Representative

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Mon, Mar 13, 2023

This job expires in: 22 days

Job Category: Investigations

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A premier payments credit union service organization is filling a position for a Remote Fraud Focus Case Management Representative.

Individual must be able to fulfill the following responsibilities:

Perform chargeback/dispute resolution processing and handle dispute inquiries, provide supporting documentation
Review electronic documentation produced from various sources to code transactions as fraud/non-fraud disputes
Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments

Position Requirements Include:

High School Diploma or GED
1 year customer service experience
Ability to work both independently and in a team environment
Ability to explain confusing and complicated topics in a clear and concise manner
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
Ability to manage multiple projects, work in fast-paced environment, and meet deadlines

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Remote Fraud Focus Case Management Representative

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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