Remote Fraud Focus Case Management Representative

Job is Expired
Location: Nationwide
Compensation: Hourly
Reviewed: Mon, Mar 13, 2023

Job Summary

A premier payments credit union service organization is filling a position for a Remote Fraud Focus Case Management Representative.

Individual must be able to fulfill the following responsibilities:

  • Perform chargeback/dispute resolution processing and handle dispute inquiries, provide supporting documentation
  • Review electronic documentation produced from various sources to code transactions as fraud/non-fraud disputes
  • Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments

Position Requirements Include:

  • High School Diploma or GED
  • 1 year customer service experience
  • Ability to work both independently and in a team environment
  • Ability to explain confusing and complicated topics in a clear and concise manner
  • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
  • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
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