Remote Fraud Focus Case Management Representative

Job Summary

A premier payments credit union service organization is filling a position for a Remote Fraud Focus Case Management Representative.

Individual must be able to fulfill the following responsibilities:

• Perform chargeback/dispute resolution processing and handle dispute inquiries, provide supporting documentation
• Review electronic documentation produced from various sources to code transactions as fraud/non-fraud disputes
• Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments

Position Requirements Include:

• High School Diploma or GED
• 1 year customer service experience
• Ability to work both independently and in a team environment
• Ability to explain confusing and complicated topics in a clear and concise manner
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines