Job Summary
A premier payments credit union service organization is filling a position for a Remote Fraud Focus Case Management Representative.
Individual must be able to fulfill the following responsibilities:
- Perform chargeback/dispute resolution processing and handle dispute inquiries, provide supporting documentation
- Review electronic documentation produced from various sources to code transactions as fraud/non-fraud disputes
- Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments
Position Requirements Include:
- High School Diploma or GED
- 1 year customer service experience
- Ability to work both independently and in a team environment
- Ability to explain confusing and complicated topics in a clear and concise manner
- Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
- Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
