Remote Learning Portal Support Associate

Job Summary

A non-profit education organization is seeking a Remote Learning Portal Support Associate.

Individual must be able to fulfill the following responsibilities:

• Develop and maintain a thorough knowledge of Blackboard s tandards, policies, and procedures
• Deliver high-quality customer service while working with staff to troubleshoot issues
• Receive, prioritize, and assign Tier 2+ support requests

Skills and Requirements Include:

• 2+ years of learning management system experience
• 2 + years experience with end-user support
• Ability to prioritize and manage multiple responsibilities simultaneously
• Solid understanding and troubleshooting experience with learning management systems