Job Summary
An insurance company needs applicants for an opening for a Remote Process Improvement Program Manager.
Core Responsibilities of this position include:
- Working closely with our Customer Service, Audit, Billing, Underwriting, Enterprise Technology, and Product teams
- Conducting root cause analysis and communicate findings in a synthesized format
- Leading transformation initiatives to improve scalability while improving the client experience for multiple departments across operations
Position Requirements Include:
- A High School Diploma or GED is required
- Knows how effective processes work and leverages data to evaluate process capability and identify performance gaps
- 2+ years of experience driving quality, scalability, and/or client satisfaction process improvement and transformation programs
- Leverage best demonstrated practices for planning and leading complex implementations of process changes
- Experience working with vendor partners to accelerate projects and build scalability for the future
- Strong communication (written and verbal) and organizational skills while maintaining a strong attention to detail
