Remote Process Improvement Program Manager

Job Summary

An insurance company needs applicants for an opening for a Remote Process Improvement Program Manager.

Core Responsibilities of this position include:

• Working closely with our Customer Service, Audit, Billing, Underwriting, Enterprise Technology, and Product teams
• Conducting root cause analysis and communicate findings in a synthesized format
• Leading transformation initiatives to improve scalability while improving the client experience for multiple departments across operations

Position Requirements Include:

• A High School Diploma or GED is required
• Knows how effective processes work and leverages data to evaluate process capability and identify performance gaps
• 2+ years of experience driving quality, scalability, and/or client satisfaction process improvement and transformation programs
• Leverage best demonstrated practices for planning and leading complex implementations of process changes
• Experience working with vendor partners to accelerate projects and build scalability for the future
• Strong communication (written and verbal) and organizational skills while maintaining a strong attention to detail