Remote Real Time Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Mon, Mar 13, 2023

Job Summary

An insurance company needs applicants for an opening for a Remote Real Time Analyst.

Candidates will be responsible for the following:

  • Providing continuous intra-day real-time monitoring of queue results and agent performance
  • Overseeing and assisting in managing real-time allocations of resources
  • Monitoring real-time adherence to schedules for team members and providing feedback to leaders in real-time

Required Skills:

  • Advanced MS Excel skills (spreadsheets, formulas, charts)
  • Strong desire to help others and proactively tackle work without being prompted or required
  • Ability to identify data abnormalities and trends
  • Ability to quickly learn new systems and processes
  • Excellent attendance and reliability
  • Detail oriented
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