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Remote Real Time Analyst
Job Summary
An insurance company needs applicants for an opening for a Remote Real Time Analyst.
Candidates will be responsible for the following:
- Providing continuous intra-day real-time monitoring of queue results and agent performance
- Overseeing and assisting in managing real-time allocations of resources
- Monitoring real-time adherence to schedules for team members and providing feedback to leaders in real-time
Required Skills:
- Advanced MS Excel skills (spreadsheets, formulas, charts)
- Strong desire to help others and proactively tackle work without being prompted or required
- Ability to identify data abnormalities and trends
- Ability to quickly learn new systems and processes
- Excellent attendance and reliability
- Detail oriented
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COMPLETE JOB DESCRIPTION
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