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Remote Senior Application Support Engineer
Job Summary
A data management platform has an open position for a Remote Senior Application Support Engineer.
Core Responsibilities of this position include:
- Partnering closely with customers, developers, and product teams to configure and support customer sites
- Working hard to solve customer problems while delighting them on the way
- Partnering with engineering teams to provide feedback and direction on production services and deployments
Required Skills:
- You’re a natural communicator and enjoy partnering with internal and external stakeholders
- You’re not afraid to ‘get your hands dirty’ and explore new technologies
- You’re driven by curiosity and creative problem solving
- You have 3+ years in a support engineering role in a B2B environment
- You have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders
- You’re experienced using platforms like Jira, ZenDesk, and GitLab
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COMPLETE JOB DESCRIPTION
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