Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Mar 03, 2023
This job expires in: 8 days
Job Summary
A business software development company has an open position for a Remote Senior Community Support Manager.
Candidates will be responsible for the following:
- Leading and managing a team of product and community specialists
- Developing and implementing procedures, systems, and policies
- Monitoring and analyzing customer support
Required Skills:
- 5 years of experience in customer support
- 2 years in a people management position
- Demonstrated experience in leading a customer support team
- Experience collaborating with product teams to improve products and services
- Experience using and optimizing common customer support tools
- Strong understanding of customer support KPIs
