Remote Technical Customer Service Associate

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Mon, Feb 06, 2023

Job Summary

An online marketplace needs applicants for an opening for a Remote Technical Customer Service Associate.

Must be able to:

  • Provide prompt, efficient, detailed service by engaging directly with customers via phone and email
  • Work with other customer support teams to ensure a consistent and high-quality level of support
  • Be a voice and advocate for our customers when something doesn’t feel right

Skills and Requirements Include:

  • 1+ years of experience in technical support that is focused first and foremost in customer success
  • 1+ years of experience supporting consumer WiFi / Mesh networking platforms
  • 1+ years working with of Firewall configurations, parental controls, and commonly enabled features
  • 1+ years providing technical support for mobile devices and platforms
  • Ability to work remotely
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