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Technical Customer Service Lead
Job Summary
A company is looking for a Technical CS Lead.
Key Responsibilities
- Lead and motivate a team of customer service representatives to achieve performance targets
- Oversee daily operations of the customer service department and handle escalated customer inquiries
- Develop strategies to improve efficiency and analyze customer feedback for continuous improvement
Required Qualifications
- High school diploma or equivalent required
- Strong leadership and interpersonal skills
- Experience in data management and reporting
- Bilingual proficiency in English and Japanese
- Flexibility to adapt to changing priorities and handle multiple tasks
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COMPLETE JOB DESCRIPTION
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Company Overview
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