Job Summary
A company that delivers thousands of grammar and style improvements is in need of a Remote Technology Customer Support Associate.
Must be able to:
- Investigate and resolve technical and non-technical customer issues in a cheerful manner
- Build rapport with new and existing customers
- Work as part of a wider team, escalating issues when necessary and assigning communications to relevant team members
Skills and Requirements Include:
- Annual meet up somewhere fun
- Native English speaker or equivalent
- Excellent written communication skills
- Good understanding of writing platforms and editing software
- Previous customer service, product support or help desk experience
- Strong critical thinking, problem-solving skills and attention to detail
