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Senior Support Engineer
Job Summary
A company is looking for a Senior Support Engineer to address complex incidents critical to customer operations and enhance customer knowledge.
Key Responsibilities
- Lead troubleshooting of medium complexity incidents and conduct root cause analysis
- Oversee resolution plans, monitor case progression, and ensure adherence to SLOs and SLAs
- Provide technical leadership, create documentation, and manage major incidents
Required Qualifications, Training, and Education
- Bachelor's degree or equivalent experience
- Advanced experience in delivering cloud-based products/services and knowledge of Windows Server OS, Linux, and Active Directory
- Experience working with SQL Database and knowledge of network topologies
- Certification in industry standards such as ITIL, AWS, Azure, or Security+ is a plus
- Extensive experience in customer technical support operations
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COMPLETE JOB DESCRIPTION
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