Service Level Performance and Program Data Analyst

Job is Expired
Location: Nationwide
Compensation: Salary
Reviewed: Tue, Sep 19, 2023

Job Summary

A company is looking for a Service Level Performance and Program Data Analyst.

Key Responsibilities:
  • Design business reporting workflows and infrastructure using SharePoint, Teams, and Outlook
  • Analyze performance data for accuracy and compliance with SLA standards
  • Generate customer-facing performance reports and archive reports in information repositories
Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or Business Administration and 5-7 years' experience, or Master's degree in Computer Science, Information Technology, or Business Administration and 3-5 years' experience, or a high school diploma/equivalent and 9 years' relevant experience
  • Must be a U.S. Citizen capable of obtaining and maintaining a Public Trust Security Clearance
  • ITIL 4 Foundations Certification, or ability to obtain within 12 months
  • 5 years' experience supporting a data center and cloud services contract
  • 3 years' experience with ServiceNow Reporting
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