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SLA Incident Response Coordinator
Job Summary
A company is looking for a SLA (Service Level Agreement) & Incident Response Coordinator.
Key Responsibilities
- Monitor and track Service Level Agreement (SLA) performance across service delivery operations
- Analyze SLA data and generate reports to ensure compliance with service expectations
- Coordinate and track incidents to ensure timely resolution and minimal service disruption
Required Qualifications
- Bachelor's degree and 5 years of experience, or a Master's degree and 3 years of experience, or a High School diploma and 9 years of experience
- Must be a U.S. Citizen
- Experience in IT service management, customer support, or a related field
- Strong knowledge of ITIL practices, particularly in service level management and performance measurement
- Demonstrated expertise in managing service level agreements and ensuring adherence to SLAs
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COMPLETE JOB DESCRIPTION
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