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Software Application Specialist
Job Summary
A company is looking for a Software Application Specialist who diagnoses, troubleshoots, repairs, and debugs ERP software.
Key Responsibilities
- Diagnose and troubleshoot customer issues via phone, email, or chat, documenting and escalating as necessary
- Follow procedures to resolve client-server software application issues involving various technologies
- Stay updated with software changes to provide accurate solutions and assist in system setup and configuration
Required Qualifications
- 3+ years of applicable experience and demonstrated success/knowledge
- Industry knowledge and experience related to ERP software
- Experience in a support environment with high call volumes
- Familiarity with SaaS or e-Commerce platforms
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COMPLETE JOB DESCRIPTION
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