Technical Customer Service Representative

Job Summary

A company is looking for a Technical Customer Service Representative to handle disputes and re-opens for large national customers.

Key Responsibilities:

• Answer customer service phone line and manage calls, documenting progress notes as applicable
• Notify current auditor or branch manager regarding specific items
• Complete premium audits for property & casualty commercial insurance policies

Required Qualifications:

• Basic working knowledge and understanding of generally accepted accounting and bookkeeping practices
• Strong organization and time management skills, ability to handle time-sensitive urgencies
• Customer service focused, working directly with the public via phone and email
• Strong computer and typing skills
• Experience working in commercial lines (Property & Casualty) insurance