Job Summary
A technology company is filling a position for a Telecommute Systems Support Engineer II.
Individual must be able to fulfill the following responsibilities:
- Maintaining user uptime and improving their computing experiences through effective maintenance
- Handling technical support requests directly from customers and escalation from team members and field engineers
- Growing and developing the organization's perception with existing customers through exceptional customer service
Applicants must meet the following qualifications:
- Minimum 3 years of IT experience with IT administration and support experience with windows administration
- Strong consulting and communication skills
- Confidence and experience in front of clients
- Strong ability to work in a team-based environment
- Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
- Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
