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Therapist Support Operations Manager
Job Summary
A healthtech company is looking for a Therapist Support Operations Manager.
Key Responsibilities:
- Manage a team of Tier 3 support agents and facilitate a well-functioning Therapist Support team
- Analyze trends in agent quality and customer satisfaction and drive initiatives to improve therapist support functions
- Partner with cross-functional teams to support initiatives and product launches
Required Qualifications:
- 3+ years in a people management role leading Support teams
- 5+ years of experience in Support roles
- Customer service experience with a customer-centric mindset
- Strong knowledge of CRM systems and tools that enable support teams to be successful
- Experience with process mapping, performance metrics, and process optimization methodologies
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COMPLETE JOB DESCRIPTION
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Company Overview
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