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Training and Quality Supervisor
Job Summary
A company is looking for a Supervisor, Training and Quality.
Key Responsibilities
- Develop and deliver training programs for call center agents
- Lead quality initiatives to monitor agent performance and customer interactions
- Analyze quality trends and report on KPIs to senior leadership
Required Qualifications
- Bachelor's degree or equivalent experience in a related field
- 3+ years of experience in a call center environment, with 1+ years in a training or QA supervisory role
- Proven ability to deliver training and conduct performance evaluations
- Strong knowledge of call center technology and QA tools
- Experience with Learning Management Systems (LMS) and e-learning platforms
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COMPLETE JOB DESCRIPTION
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Company Overview
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