Training Supervisor

Job Summary

A company is looking for a Supervisor - Training to manage the onboarding process for a Veteran's healthcare call center project.

Key Responsibilities

• Manage staff mentoring, coaching, and performance evaluations
• Develop and conduct training programs and ensure compliance with regulations
• Coordinate recruitment and onboarding processes for new hires

Required Qualifications

• Associate degree or equivalent combination of education and experience
• Minimum of three years of experience in training or staff leadership in a call center setting
• Proven experience in training, onboarding, or instructional design
• Strong background in curriculum development and training program design
• Highly proficient in Microsoft Excel for tracking and analyzing training metrics