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Voice of the Customer Program Manager
Job Summary
A company is looking for a Voice of the Customer Program Manager.
Key Responsibilities:
- Manage end-to-end operations for dedicated listening posts aligned to the customer journey
- Curate and build the customer profile to put structure and consistency to customer and descriptive data
- Create the narrative and facilitate insights readouts with appropriate stakeholders at set intervals for a consistent view into the VOC program learnings
Required Qualifications:
- 5+ years of related experience working in a VOC or CX insights capacity for a B2B SaaS company
- Undergraduate degree with a focus on research, analytics, statistics, or business or proven proficiency in data analysis related to customer data and insights
- Experience with VOC/CX metrics and surveying methodologies; preferred experience in conducting both quantitative and qualitative research
- Proficient in VOC/CX tools that include BI/Analytics software (Tableau), survey and CX vendors (Qualtrics), and other analytical tools
- Experience with persona building, journey mapping, curating data using SQL or Snowflake is a plus
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COMPLETE JOB DESCRIPTION
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Company Overview
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