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Zendesk Administrator
Job Summary
A company is looking for a Zen Desk Administrator for remote IT application support.
Key Responsibilities:
- Manage administrative functions for Zendesk, including user management, ticket management, workflow, testing, automation, engage with vendor support as needed, and reporting
- Manage cross-functional system changes to automate and bring efficiency
- Design and monitor reports and dashboards that capture deep insights into the team's performance
Required Qualifications:
- Bachelor's Degree
- 10+ years of experience in IT, IT project management, and/or other relevant IT experience
- Minimum of 3-4 years of experience with Zendesk
- Experienced with MacOS, Windows, Azure Active Directory, and Google Workspaces
- Knowledge of Hubspot and MDM a plus
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COMPLETE JOB DESCRIPTION
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