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through the Zendesk ticketing system Troubleshoot platform issues and provide guidance to users Collaborate with Customer Success, Product, and Engineering teams to enhance user experience Required Qualifications 1-2 years of experience in a customer support...or technical support role, preferably in a SaaS or B2B environment Proficiency with Zendesk or similar support ticketing platforms Ability to manage multiple requests with urgency and organization Empathy, patience, and a customer-first mindset Legally
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efficiently Provide backend support on social media accounts, including profile changes and permissions Collaborate with cross-functional teams to resolve issues and streamline support workflows Required Qualifications 2-3 years of experience in a technical...or customer support role Prior experience managing support tickets and navigating helpdesk tools Working knowledge of MS Office, especially Excel and Outlook Familiarity with social media platforms from an operations or support perspective Ability
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