Job Summary

A company is looking for an Application Support Engineer.

Key Responsibilities:

• Assist Customer Support in diagnosing and resolving customer issues
• Resolve customer issues in an accurate and timely fashion
• Work autonomously and prioritize high priority issues within SLA

Required Qualifications:

• Previous experience with Python, including solid understanding of regular expressions
• Previous experience in a technical or technical-adjacent support role
• Previous experience analyzing tickets, reports, or issues submitted to any kind of queue or backlog
• Solutions forward mindset and genuine affinity for resolving customer issues
• Proficiency with internal tools and systems such as Google Suite, Slack, Gitlab, and Jira