Job Summary

A company is looking for an Application Support Engineering Manager.

Key Responsibilities:

• Collaborate with stakeholders to design and implement an effective process for resolving customer issues
• Act as a mentor to the team and ensure adherence to best practices for customer support
• Hire, onboard, retain, and develop the team, providing performance feedback

Required Qualifications:

• 2+ years managing customer-facing or IT support teams
• Previous experience in a technical or tech-adjacent support role
• Proficiency in Python and understanding of regular expressions
• Ability to see problems as opportunities and provide transparent and positive communication
• Proficiency with internal tools and systems such as Google Suite, Slack, Gitlab, and Jira