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Bilingual Call Center Representative
Job Summary
A company is looking for a Call Center Representative (remote).
Key Responsibilities
- Receive and process incoming calls from members requesting road service and provide timely assistance
- Provide information on road service policies and AAA membership benefits, while promoting additional products and services
- Track estimated time of arrivals and resolve service call issues, ensuring customer satisfaction
Required Qualifications
- High School Diploma or GED required
- Customer service experience required; call center experience preferred
- For bilingual roles, passing a translation assessment is required
- Must reside within the AAA Northeast footprint for remote work eligibility
- Availability to work at least one weekend shift
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COMPLETE JOB DESCRIPTION
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Company Overview
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