Bilingual Patient Support Representative

Job Summary

A company is looking for a Bilingual English and Spanish Patient Support Center Representative.

Key Responsibilities

• Assist patients and providers with scheduling, referrals, and medication refills through inbound calls
• Multi-task using multiple software systems while adhering to performance goals for patient satisfaction and quality
• Document interactions accurately during calls and assist with resolving patient issues as needed

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of experience in a customer service-based role
• Bilingual fluency in English and Spanish
• Proficiency in Microsoft Suite and ability to navigate multiple chat channels