Broker Service Representative II

Job Summary

A company is looking for a Broker Service Representative II to provide support to Sales Consultants, Brokers, and Carriers.

Key Responsibilities

• Respond to inquiries regarding insurance benefits, eligibility, and claims through phone and written correspondence
• Analyze and resolve issues, providing information and solutions to customers
• Document inquiry outcomes and maintain positive customer relations while coordinating with internal functions

Required Qualifications

• Minimum of a High School Diploma; advanced education or degree preferred
• At least 1 year of experience as a Broker Service Representative I or equivalent insurance service experience
• Ability to understand and use computer systems and office equipment effectively
• Availability to work additional hours during peak seasons, including holidays and weekends
• Strong planning, organizing, and time management skills