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Client Support Senior Assistant
Job Summary
A company is looking for a Senior Assistant, Client and Colleague Support (Tier 2).
Key Responsibilities
- Manage daily workload escalated by the Health Plan and/or Call Center Team
- Complete member tickets, escalation emails, and other offline work within 24-48 hours
- Foster a culture of inclusion and diversity in alignment with company practices and regulatory requirements
Required Qualifications
- 2+ years of customer service experience
- 2+ years of experience with Microsoft Office applications
- Must have a dedicated, distraction-free work-from-home space
- Ability to maintain a stable internet connection
- Experience with email support
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COMPLETE JOB DESCRIPTION
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Company Overview
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