Community Forums Senior Manager

Job Summary

A company in the Marketing industry is looking for a Community Forums Senior Manager.

Position Responsibilities:

• Develop and execute strategy, grow usage of the forums, optimize operations, report on success, and build strong internal relationships
• Partner with Support to drive traffic to the community, build centers of expertise for new products, and find ways to use automation to make the team more efficient
• Lead management of a space that delivers huge value to the company, ensure user questions are resolved with fast, consistent and invaluable expertise, and align team's objectives with regional marketing teams

Required Qualifications:

• Experience managing people and building high levels of trust and productivity in their team
• A growth mindset, highly communicative, and enjoys working with data professionals to use numbers to understand how things work and plan accordingly
• Appetite for understanding the larger organization and how the team can contribute to it
• Ability to identify and execute on new opportunities to contribute to supporting and retaining customers
• Experience in community management is preferred