Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative.

Responsibilities:

• Gain full understanding of Employee Assistance Programs and Managed Care products to address customer needs and concerns
• Listen effectively and respond empathetically to customer inquiries about behavioral health benefits
• Provide accurate benefit information, transfer calls, and document calls efficiently

Qualifications:

• High School Diploma required
• Customer service inbound call center experience required; experience in insurance, benefits, healthcare, or human resources preferred
• Knowledge of CPT/ICD-9 preferred
• Stable work history required
• Computer literacy in Microsoft Office Suite required